What should I do if I don’t have my old phone with me?

If you sign in from a new phone and don’t have your old one with you, tap “I don’t have my registered device” on the page that appears after you sign in.

  • You will then be directed to the selfie video instructions page. Read the instructions carefully, then proceed to record your selfie video.
  • After completing the selfie video, you will be directed to the OTP page to enter the code sent to your phone number. 
  • After entering the correct OTP code, you’ll be directed to a page confirming that this device has been added to your registered devices.
  • Tap “Go to Home” to open the home page and start using your account.