What should I do if I don’t have my old phone with me?

If you try to sign in from a new phone and your old phone is not with you, tap “I don’t have this device right now” on the page that appears after you sign in.

You will then be directed to the selfie video instructions page. Read the instructions carefully, then proceed to record your selfie video. 

After completing the selfie video, you will be directed to the OTP page to enter the code sent to your phone number.