![QSupport.png]](https://help.qawn.com/hs-fs/hubfs/QSupport.png?height=40&name=QSupport.png){kind=small}
Qawn Personal
Your social banking innovation
General
- What does 'Social Payments' mean?
- What is Qawn app?
- How secure is Qawn App?
- Who can open a Qawn account?
- Can non-Jordanians create Qawn accounts?
- Can military ID holders open a Qawn account?
- What is FATCA?
- How do I download Qawn app?
- What is the difference between Qawn and CliQ?
- How can I get Help?
- How to detect and report a fake email or website that is pretending to be Qawn?
- Where can I view my account balance?
- How to withdraw money from my account?
- Can I use my Qawn IBAN to receive transfers?
- Does Qawn support Apple Pay & Google Pay?
- How will I know if I’ve received a bank transfer?
- How do I receive bank transfers using my IBAN?
- Can I send bank transfers from my Qawn account?
- Can I withdraw cash directly from a Jordan Ahli Bank branch?
- Is there a minimum withdrawal amount at the bank branch?
- Is there a maximum withdrawal amount at the bank branch?
- Why does it say my password is incorrect?
Pay Bills
Qawn Card
- What is Qawn's digital debit card?
- How to get my Qawn digital card?
- Where can I find my digital card info?
- What is the Qawn Physical Card?
- Are there any specific requirements to issue a physical card?
- Is there a fee for issuing a physical card?
- How can I issue a physical card?
- What is Tap to Pay?
- How to pay at stores using Tap to Pay service?
- How can I link my Qawn Card to Tap to Pay service?
- What should I do if I lose my physical card?
- How can I add my card to Apple wallet?
- How to pay at stores using Apple Pay service?
- Can I reactivate deleted cards?
- Can I add my card again if I remove it from Apple Wallet?
- On how many devices can I add my card to Apple Wallet?
- Can I view my card transactions?
- I made a payment at a shop. The terminal said "Declined," but my phone showed a tick with "Done." Did the transaction go through?
- How can I freeze my card if I lose my phone?
- How can I add my card to Google Wallet?
- How can I pay via Google Pay?
- Can I replace the digital card only?
- Can I replace only the physical card?
- Are there fees for replacing the digital card?
- How can I replace my card?
Referrals & Rewards
Scan to Pay
CliQ Service
- What is CliQ?
- Who can benefit from CliQ services?
- Are there any fees when receiving my salary through CliQ?
- Are there any fees on CliQ transfers?
- How can I create a CliQ alias?
- How can I transfer money using CliQ?
- Can I send a CliQ payment to someone who is not a Qawn contact?
- Can I send or receive money through CliQ from outside Jordan?
- Can I use CliQ for international transfers, and which currencies are supported for transfer?
- I sent a CliQ transfer to the wrong person. What should I do?
- What should I do if the amount I transferred via CliQ has not been received by the recipient?
- If I delete my account, will my CliQ alias remain linked with Qawn?
Chat to pay
- What is Chat to Pay?
- How can I sync my contacts?
- How can I add a new contact to Qawn?
- Can I search for a specific contact?
- How much does it cost to send payments to a Qawn contact?
- Can I track my transactions history?
- What is Group Chat?
- Is there a limit on how many members can be added to a group?
- Can I add someone to the group chat if they don’t have a Qawn account?
- How can I create a group chat?
My Account
- How can I create a Qawn bank account?
- What documents do I need to open a Qawn account?
- Do I have to be living in Jordan to create a Qawn bank account?
- Can I continue opening my bank account on another device?
- Why is my account under review?
- How long does it take to activate my account?
- I forgot my password, how can I reset it?
- Can I change the language of Qawn app?
- How can I top up my account?
- Can I transfer my salary to my Qawn account?
- How can I copy my IBAN?
- What happens if I tap on "Become a Merchant"?
- Where can I view my transaction history?
- Can I create a Qawn account to a friend using my mobile phone?
- Can I use a different mobile phone to sign in to my Qawn account?
- How can I delete my Qawn account?
- Can I update the phone number linked to my Qawn account?
- I got a notification about a sign-in attempt. What does that mean?
- What happens if I try to sign in from a new phone?
- What is a registered device?
- What should I do if I don’t have my old phone with me?
- How many devices can I use to access my account?
- How to remove a registered device?
- How to deposit money into my account?